Kona Kase update

I while back I bogged about Kona Kase. Well 3 months in and it is now a nightmare subscription. First of all, they raise their monthly rate and even tho it's only $2 more, they never bothered to notify customers of the increase. In fact they have barely updated their website to reflect the new price. Strike one. When I emailed them about it...crickets...no reply. So being me I went from strike one to your out. If a company doesn't even have the customer service skills to reply to a simple inquiry they do not deserve my business. So then I waited for my May subscription box to come. Billed on the 5th, "shipped" on the 10th and I gave it until the 19th to ask them WTF...once again crickets. Until today when someone notices that I sent them a tweet wanting to know where my box was. Well folks too late for them. I had already sent in a "disputed charge" to my credit card. Maybe 24 hours isn't too much to wait but when in actuality I have been waiting 2 weeks to hear any sort of reply from them, I wasn't holding my breath now. My reply to their tweet "@konakase seriously too late, your lack of customer service has caused me to dispute your charge on my card and cancel my subscription" finally got their attention. To which I got a follow up email that, was written about was well as one that my 5th grader could send. Not very professional, no apology for not fulfilling their end of the bargain, no trying to make it right. Not. A. Damn. Thing.

I think I am done with subscription services for a while. 

**I feel like ranting a little more. It's a fucking subscription service. It should run in the background. It should happen and I should not have any hassle, the only thing on my end should be "ok look I got a box today". My oldest daughter subscribes to Ipsy and we have never, never, never had one issue with it. They charge my card, it ships and arrives around the 15th every month. I think that is the thing that really pisses me off about the "nutrition" subscriptions I have tried, there seems to always be an issue. It should be seemless and they aren't and KK can suck it!!